Return & Exchange Policy
You may return the item to us within 7 days from date of receive. All exchange items must be new, unused and in complete original packaging box.
We will do a one-time exchange of the item. A top up of the price difference will be required if the value of the exchange item is higher than the original item. There is no refund of price difference if the value of the exchange item lower than the original item.
Please note that return for refund will NOT be accepted.
Requirements for Return & Exchange:
- Must include a valid original purchase order number from www.spigen.com.sg. Purchases made outside of our website must contact respective seller for returns.
- Exchange products must be in their original packaging without any missing contents.
- Return shipping fee is at buyer's cost unless stated otherwise by our support team.
- Customer will be given an Exchange Product—shipping & handling fees will NOT be refunded.
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. We are not liable for lost or stolen return packages during transit/delivery *Please Note: All Sale and Promotional Items are not eligible for Exchanges.